Customer Care

Customer Care

At Baddow Eco Solutions customer service and high quality installations are the forefront of our business.
We ensure continued excellence by following the RECC code of conduct and achieving accreditation with MCS

MCS is the governing body which oversees the installation of all renewable technologies from heat pumps to solar panels on a properties roof or solar farms. The responsibility of the installer is specified within the documents issued by MCS, these are very stringent and are there to ensure all installations are carried out to the highest standards. Achieving accreditation to the scheme is a very long and difficult process.

Baddow Eco Solutions has been MCS certified since 2018. We take a great deal of pride in holding this accreditation and maintaining a very high level of standards from the initial enquiry, during the installation process through to completion and aftercare. We always follow the requirements of the scheme, offer our clients the best advice even if that means the property, we are viewing is not suitable for the technologies we install.

For more information on the scheme, the protection it offers us, and our clients please visit the following links mcscertified.com

 

Being members of RECC gives our clients total piece of mind. The Renewable Energy Consumer Code ensures the client is protected through-out the process and ensures no mis-selling takes place.

The Code sets out the high standards of consumer protection in marketing, pre-contractual information, quotations, deposits, contracts, guarantees and after-sales service for domestic consumers (referred to as Consumers in this Code).

Please visit the link below to view the consumers benefits of using an installation company which are RECC members

recc.org.uk

For more information on renewable energy installations and servicing please contact our helpdesk directly or send an inquiry via our contact form.

At Baddow Eco Solutions customer service and high quality installations are the forefront of our business.

We ensure continued excellence by following the RECC code of conduct and achieving accreditation with MCS

MCS is the governing body which oversees the installation of all renewable technologies from heat pumps to solar panels on a properties roof or solar farms. The responsibility of the installer is specified within the documents issued by MCS, these are very stringent and are there to ensure all installations are carried out to the highest standards. Achieving accreditation to the scheme is a very long and difficult process.

Baddow Eco Solutions has been MCS certified since 2018. We take a great deal of pride in holding this accreditation and maintaining a very high level of standards from the initial enquiry, during the installation process through to completion and aftercare. We always follow the requirements of the scheme, offer our clients the best advice even if that means the property, we are viewing is not suitable for the technologies we install.

For more information on the scheme, the protection it offers us, and our clients please visit the following links mcscertified.com

 

Being members of RECC gives our clients total piece of mind. The Renewable Energy Consumer Code ensures the client is protected through-out the process and ensures no mis-selling takes place.

The Code sets out the high standards of consumer protection in marketing, pre-contractual information, quotations, deposits, contracts, guarantees and after-sales service for domestic consumers (referred to as Consumers in this Code).

Please visit the link below to view the consumers benefits of using an installation company which are RECC members

recc.org.uk

For more information on renewable energy installations and servicing please contact our helpdesk directly or send an inquiry via our contact form.

What our customers say

“Baddow Heating have been installing our integrated heating and hot water systems for over a decade. Their experience with renewable energy, flexibility and continued commitment to providing excellent customer service, regardless of the size and complexity of the project, make us look forward to recommending them to our clients for many years to come.”

Alex Thompson, Operations Manager, Chelmer Heating Solutions

I was most impressed with the way in which you discussed with me the work to be carried out and how much it would cost, before you went ahead with the job. I particularly liked the fact that your young man arrived on time and his appearance was very smart. He worked quickly and efficiently and took great care to ensure he made as little mess as possible. I was most satisfied with the work carried out and will certainly recommend Baddow Heating to my family and friends.

Mrs Cynthia Walker, Chelmsford

 

Since we were introduced to Baddow Eco Solutions, they have provided an excellent service, as Heating Engineers and Plumbers for sustainable energy solutions. Their advice and guidance to us and our clients has been invaluable, giving us the confidence in their knowledge and installation abilities. We have no hesitation in recommending them, both to private customers and to the building trade.

Hibbs & Walsh Associates Limited, Architects in Saffron Walden

 

We contacted Baddow Eco Solutions for a complex refurbishment, full installation of underfloor heating, an Air Source Heat Pump with zoned controls. They worked well with our builder’s programme and helped keep our building schedule on track. We would thoroughly recommend.

Mr & Mrs Lloyd, London Road, Maldon, Essex

 

Baddow Eco Solutions were recommended to us by another customer and they designed and installed a complete Ground Source Heating System and MVHR for our new build oak frame house. Paul was always really helpful and answered all our many questions and was happy to work directly with our building contractor. This was great for us and made things as smooth as possible.

Baddow are one of the few experts in this new field and we would thoroughly recommend them.

Paul Stoner - Ramsden Heath

 

What our customers say

“Baddow Heating have been installing our integrated heating and hot water systems for over a decade. Their experience with renewable energy, flexibility, and continued commitment to providing excellent customer service, regardless of the size and complexity of the project, makes us look forward to recommending them to our clients for many years to come.”

Alex Thompson, Operations Manager, Chelmer Heating Solutions, Suppliers of Underfloor Heating Systems

I was most impressed with the way in which you discussed with me the work to be carried out and how much it would cost, before you went ahead with the job. I particularly liked the fact that your young man arrived on time and his appearance was very smart. He worked quickly and efficiently and took great care to ensure he made as little mess as possible. I was most satisfied with the work carried out and will certainly recommend Baddow Heating to my family and friends.

Mrs Cynthia Walker, Chelmsford

 

Since we were introduced to Baddow Eco Solutions, they have provided an excellent service, as Heating Engineers and Plumbers for sustainable energy solutions. Their advice and guidance to us and our clients has been invaluable, giving us the confidence in their knowledge and installation abilities. We have no hesitation in recommending them, both to private customers and to the building trade.

Hibbs & Walsh Associates Limited, Architects in Saffron Walden

We contacted Baddow Eco Solutions for a complex refurbishment, full installation of underfloor heating, an Air Source Heat Pump with zoned controls. They worked well with our builder’s programme and helped keep our building schedule on track. We would thoroughly recommend.

Mr & Mrs Lloyd, London Road, Maldon, Essex

Baddow Eco Solutions were recommended to us by another customer and they designed and installed a complete Ground Source Heating System and MVHR for our new build oak frame house. Paul was always really helpful and answered all our many questions and was happy to work directly with our building contractor. This was great for us and made things as smooth as possible.

Baddow are one of the few experts in this new field and we would thoroughly recommend them.

Paul Stoner - Ramsden Heath

Domestic

Baddow Eco Solutions will come and assess your property and make recommendations based on what the most cost effective / beneficial solution is for your domestic circumstances.

 

New Build

We work with new builds to provide renewable solutions that can be duplicated and scaled up to numerous properties. This is the most cost effective way to provide renewable solutions for new builds.

 

Property Developers

Baddow Eco Solutions work closely with property developers, be it one property or a number of properties, to provide the best solutions available via heat pumps or solar thermal.

Architects

We have a wealth of experience working with architects creating renewable energy solutions to fit their specifications. We can also advise architects on what is the best solution for their project.

Domestic

Baddow Eco Solutions will come and assess your property and make recommendations based on what the most cost effective / beneficial solution is for your domestic circumstances.

New Build

We work with new builds to provide renewable solutions that can be duplicated and scaled up to numerous properties. This is the most cost effective way to provide renewable solutions for new builds.

Property Developers

Baddow Eco Solutions work closely with property developers, be it one property or a number of properties, to provide the best solutions available via heat pumps or solar thermal.

Architects

We have a wealth of experience working with architects creating renewable energy solutions to fit their specifications. We can also advise architects on what is the best solution for their project.